House rules

These keep everyone safe and keep our neighbors happy. By booking, you agree to follow them.

Neighbors & arrival

1. Please don't block anyone's driveway, even for a minute.
2. Keep your voices low while you're outside.
3. Please don't have indiscreet conversations where neighbors can hear you.
4. Dress appropriately outside. No fetish attire or clothing that could be seen as inappropriate on the street.
5. Wait inside the gate for rides home, not outside.
6. Please don't linger on the street in front of the house, and avoid chatting or texting outside the gate.
7. Make sure play gear isn't sticking out of your bag where neighbors can see it.

In the house

1. Adults only, 21 and over.
2. Keep all doors and windows closed.
3. No illegal activity of any kind.
4. No smoking indoors, including cannabis. If you smoke outside, please use the ashtrays.
5. No DJs or separate sound systems.
6. Only flush toilet paper down the toilet.

Safety

1. In a life-threatening emergency, always call 911 immediately.
2. There is an AED (defibrillator), first aid kits and fire extinguishers in the house. Sabrina will show you where.
3. Smoke detectors, emergency lighting and flood lights are hardwired for your safety.

Checkout & cleaning

1. Turn the lights up so you can see to clean.
2. Turn off all lights, heating, fans and music. It's fine to leave the speakers on.
3. Clean everything you used, including furniture, and put it back where you found it.
4. Vacuum the floors.
5. Leave the bathrooms dry and tidy, and replace used towels with fresh ones.
6. Put used linens, towels and robes in the mesh laundry bag, in the hamper.
7. Remake the bed with fresh linens and pillowcases, pulling the cover tight and arranging the pillows neatly, hotel-style.
8. Clean all used and exposed surfaces with CaviCide: countertops, utensils, floors, furniture, doorknobs and bottles.
9. Wipe up any spills on the floor with alcohol so no one slips.
10. Wash, dry and put away any dishes you used.
11. Empty the garbage from the playrooms and replace the bin liners.
12. Take the kitchen garbage and recycling out to the outdoor bins. Please sort the recycling carefully: no paper towels, food or food cartons.
13. Check that all doors are locked before you leave.

See also our terms.

Terms

Bookings

Bookings are confirmed in writing, after payment is made and a confirmation email is sent. The Secret Door San Antonio may refuse any booking for any reason, or ask you to choose a different date or time.

If The Secret Door San Antonio cancels your booking for any reason, we'll refund the full amount you paid. If you cancel, the cancellation policy below applies.

Overnight bookings are secured with a 100% deposit.

A booking at The Secret Door San Antonio entitles you to quiet enjoyment of the house and its amenities. Guests must follow all written and verbal instructions given during their stay. No pets, no sex work sessions, and no overnight guests who are not listed on your booking. Parties and gatherings are welcome only when booked as a Private Event. As with any house or holiday rental, we expect you to respect the neighbors and be discreet about sound and visual privacy.

Check-in & check-out

Standard check-in for overnight bookings is 4 pm. Standard check-out is 10 am on weekdays (check-outs Monday to Friday) and 11 am on weekends (check-outs on Saturday and Sunday). Changes to these times may be possible on request, for an additional $25 per hour. Arriving early without notice may interrupt other guests or our house maintenance team.

Liability

Use of The Secret Door San Antonio, including furniture, gear and equipment, stairs and appliances, is at your own risk. When you complete your booking, you release The Secret Door San Antonio from liability for any harm caused by your use of the property or its contents.

Guests are welcome to call or text with any questions about using the equipment. Rules and expectations for the space, equipment, disposables and amenities are clearly explained this way. The booking guest is liable for damage or additional cleaning time caused by not following these instructions, including replacing equipment, usage charges, or cleaning time not covered by the standard cleaning fee charged on all overnight bookings.

Please treat the house and its contents with respect and care, and don't use anything you're unfamiliar with. General wear and tear on gear and equipment is expected, but liability for breakages or extensive damage to structures rests with the guest whose card was used for the booking.

The Secret Door San Antonio accepts no liability for loss of or damage to guests' valuables.

Film and photography

Private film and photography is allowed. Professional photo or video shoots need the host's written consent. Please contact us to discuss, or book an hourly session.

Cancellations

We get it: sometimes things come up and you may need to cancel. If you can't make your booking, please let us know as soon as possible so we can reschedule.

Our cancellation policy reflects the impact of cancellations on a small business, felt most with short-notice cancellations that leave us little time to fill the spot. Please give as much notice as you can to avoid fees. Where possible, we make refunds by bank transfer, because they reach you faster.

Hourly bookings

Full payment is required at the time of booking.

• Cancelling 2 or more days before your booking: transfer your booking to another date within 120 days, or get a refund minus a $30 service fee.
• Cancelling within 48 hours of your booking: reschedule to another date within 120 days for a $50 change fee, or your booking is forfeited.

Overnight bookings

A deposit of 100% is required at the time of booking. If you'd prefer to pay in installments, contact us to arrange it.

• 14 or more days before your booking starts: a full refund, or move to another date within 120 days at no charge.
• 8 to 13 days before: reschedule within 120 days or get a refund, with a $50 service fee either way.
• 3 to 7 days before: reschedule within 120 days or get a 50% refund, with a $100 fee either way.
• Within 48 hours of your start time: your payment is non-refundable, but you're welcome to transfer your booking to another guest.

These policies help us manage changes and cancellations fairly. Thank you for your understanding.

See also our house rules.

Rules & Waiver

Every guest agrees to this before booking a stay, a session or an event at The Secret Door San Antonio, which is operated by Secret Door Society LLC. The guest who books also agrees to it for everyone on their booking.

In short: you're 21 or older and may be asked for photo ID. You come of your own free will and can leave at any time. You take part at your own risk, follow the House Rules and the instructions of the host and event safety staff, put consent first, never record anyone, and respect everyone's privacy. Breaking the rules can mean being asked to leave without a refund.

By ticking the box when I book, as a condition of attending, I state and agree:

1. Age and ID

I am at least 21 years old. I am taking part in a private booking or event that is not open to the general public. I may be asked to show a valid driver's license or other government-issued photo ID with my full legal name and date of birth to prove my age and identity. I am attending of my own free will, and I may leave at any time.

2. Rules and safety staff

I will follow all posted rules of the event and of the venue, including the House Rules. Not following them breaks this agreement. Events may have designated safety staff, known as "DMs"; at other times the host fills that role. If I don't follow the posted rules or the instructions of a DM or the host, I may be removed from part of the event, or from the event or booking entirely, without a refund. All decisions of the DM are final.

3. Risk

The activities and equipment here carry an inherent risk of physical injury or other harm. Taking part in any activity is voluntary. If I choose to take part, it is my responsibility to learn the risks of the activity and of any equipment involved, and to take part only with my fully informed consent.

4. Health and emergencies

I will tell my partners about any medical condition, injury, allergy or medication that matters, and I am responsible for deciding what is safe for me. In an emergency I agree that 911 may be called and that I may be given first aid or medical care, at my own expense.

5. Assumption of risk and release

I assume all risk of injury or physical harm that comes with attending or taking part in any activity. I agree to hold harmless Secret Door Society LLC, its owners, managers and Board of Directors, the event organizing committee, volunteer staff, members and guests, and the venue where the event takes place, its employees, property owners and their agents and successors. I give up any claim of liability that may arise from my attendance or participation. DMs take no responsibility for attendees' safety, though they will make a best effort to help during emergencies.

TO THE FULLEST EXTENT ALLOWED BY TEXAS LAW, THIS RELEASE INCLUDES CLAIMS BASED ON THE NEGLIGENCE OF THE PEOPLE AND COMPANIES NAMED ABOVE. IT DOES NOT RELEASE GROSS NEGLIGENCE OR INTENTIONAL HARM.

6. Damage and my guests

I am responsible for my own conduct and the conduct of everyone on my booking. I will pay for damage, missing items or extra cleaning we cause, as described in the Terms, and I will cover any claim brought because of something I or my guests did. Personal belongings are my own responsibility.

7. Respect

Everyone has the right to have their chosen gender identity and sexuality recognized, and to use and be known by the pronouns and other words of identity they choose. If I'm unsure of someone's pronouns, I'll politely ask. Intentional misgendering is unacceptable.

Anyone who appears to be under the influence of alcohol or any drug may be refused access to activities, in the sole judgment of the DM on duty or the host.

8. Privacy

Everyone has the right to stay anonymous here. All personal information about other guests is confidential. Audio and video recording are never allowed, and photos follow the rules below.

Consequences and the fine print

Not following these rules may result in my removal without a refund, and/or further action under the by-laws of Secret Door Society LLC.

This agreement is governed by Texas law, and any dispute will be handled in Bexar County, Texas. If any part of it can't be enforced, the rest still applies. It covers every future booking until a new version is published, and I'll be asked to agree again when that happens.

See also our House Rules and Terms.