Terms

Bookings

Bookings are confirmed in writing, after payment is made and a confirmation email is sent. The Secret Door San Antonio may refuse any booking for any reason, or ask you to choose a different date or time.

If The Secret Door San Antonio cancels your booking for any reason, we’ll refund the full amount you paid. If you cancel, the cancellation policy below applies.

Overnight bookings are secured with a 100% deposit.

A booking at The Secret Door San Antonio entitles you to quiet enjoyment of the house and its amenities. Guests must follow all written and verbal instructions given during their stay. No pets, no sex work sessions, and no overnight guests who are not listed on your booking. Parties and gatherings are welcome only when booked as a Private Event. As with any house or holiday rental, we expect you to respect the neighbors and be discreet about sound and visual privacy.

Check-in & check-out

Standard check-in for overnight bookings is 4 pm. Standard check-out is 10 am on weekdays (check-outs Monday to Friday) and 11 am on weekends (check-outs on Saturday and Sunday). Changes to these times may be possible on request, for an additional $25 per hour. Arriving early without notice may interrupt other guests or our house maintenance team.

Liability

Use of The Secret Door San Antonio, including furniture, gear and equipment, stairs and appliances, is at your own risk. When you complete your booking, you release The Secret Door San Antonio from liability for any harm caused by your use of the property or its contents.

Guests are welcome to call or text with any questions about using the equipment. Rules and expectations for the space, equipment, disposables and amenities are clearly explained this way. The booking guest is liable for damage or additional cleaning time caused by not following these instructions, including replacing equipment, usage charges, or cleaning time not covered by the standard cleaning fee charged on all overnight bookings.

Please treat the house and its contents with respect and care, and don’t use anything you’re unfamiliar with. General wear and tear on gear and equipment is expected, but liability for breakages or extensive damage to structures rests with the guest whose card was used for the booking.

The Secret Door San Antonio accepts no liability for loss of or damage to guests’ valuables.

Film and photography

Private film and photography is allowed. Professional photo or video shoots need the host’s written consent. Please contact us to discuss, or book an hourly session.

Cancellations

We get it: sometimes things come up and you may need to cancel. If you can’t make your booking, please let us know as soon as possible so we can reschedule.

Our cancellation policy reflects the impact of cancellations on a small business, felt most with short-notice cancellations that leave us little time to fill the spot. Please give as much notice as you can to avoid fees. Where possible, we make refunds by bank transfer, because they reach you faster.

Hourly bookings

Full payment is required at the time of booking.

Cancelling 2 or more days before your booking: transfer your booking to another date within 120 days, or get a refund minus a $30 service fee.
Cancelling within 48 hours of your booking: reschedule to another date within 120 days for a $50 change fee, or your booking is forfeited.

Overnight bookings

A deposit of 100% is required at the time of booking. If you’d prefer to pay in installments, contact us to arrange it.

14 or more days before your booking starts: a full refund, or move to another date within 120 days at no charge.
8 to 13 days before: reschedule within 120 days or get a refund, with a $50 service fee either way.
3 to 7 days before: reschedule within 120 days or get a 50% refund, with a $100 fee either way.
Within 48 hours of your start time: your payment is non-refundable, but you’re welcome to transfer your booking to another guest.

These policies help us manage changes and cancellations fairly. Thank you for your understanding.